Privacy Policy

Last updated February 24, 2025

This privacy notice describes how Hello8 (“we,” “us,” or “our”) collects, stores, uses, and shares information when you use our services, including our website at https://www.hello8.ai, our mobile application (Hello8), and related business activities.

Questions or concerns? Contact us at privacy@hello8.ai if you have questions about your privacy rights. If you don't agree with our policies, please don't use our services.

Summary of Key Points

This summary highlights key aspects of our privacy practices. For details, see the full sections below.

What personal information do we process? We collect personal information based on your interaction with our services, including how you use our platform and features.

Do we process sensitive personal information? No, we do not process sensitive personal information.

Do we receive information from third parties? We may receive data from public databases, marketing partners, social media platforms, and other sources.

How do we process your information? We process information to provide, improve, and administer our services; communicate with you; prevent fraud; and comply with legal obligations. We only process information when we have a valid legal basis.

With whom do we share personal information? We share information in specific situations and with particular third parties, as detailed in section 4.

How do we keep your information safe? We implement organizational and technical security measures. However, no electronic system is guaranteed 100% secure.

What are your rights? Depending on your location, you may have rights regarding access, correction, deletion, and portability of your personal information.

How do you exercise your rights? Submit a data subject access request or contact us directly for assistance.

Table of Contents

  1. What Information Do We Collect?
  2. How Do We Process Your Information?
  3. What Legal Bases Do We Rely On to Process Your Information?
  4. When and With Whom Do We Share Your Personal Information?
  5. Do We Use Cookies and Other Tracking Technologies?
  6. How Long Do We Keep Your Information?
  7. How Do We Keep Your Information Safe?
  8. What Are Your Privacy Rights?
  9. Controls for Do-Not-Track Features
  10. Do California Residents Have Specific Privacy Rights?
  11. Do Virginia Residents Have Specific Privacy Rights?
  12. Do We Make Updates to This Notice?
  13. How Can You Contact Us About This Notice?
  14. How Can You Review, Update, or Delete the Data We Collect From You?

1. What Information Do We Collect?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide when you:

  • Register on our services
  • Express interest in obtaining information about our products and services
  • Participate in activities on our platform
  • Contact us

Personal Information Provided by You may include:

  • Names
  • Email addresses
  • Usernames
  • Passwords
  • Contact preferences
  • Video

Sensitive Information: We do not process sensitive information.

Payment Data: If you make purchases, we may collect payment instrument numbers and associated security codes. All payment data is stored by Apple App Store and Google.

Application Data: If you use our application(s), we may collect:

  • Mobile Device Access: We request access to your camera, contacts, microphone, storage, and other device features. You can change permissions in your device settings.
  • Mobile Device Data: We automatically collect device information including mobile device ID, model, manufacturer, operating system, version information, system configuration, device and application identification numbers, browser type and version, hardware model, Internet service provider and/or mobile carrier, and Internet Protocol (IP) address or proxy server.
  • Push Notifications: We may request to send push notifications regarding your account or app features. You can disable these in your device settings.

This information is needed to maintain security and operation of our application(s), for troubleshooting, and for internal analytics and reporting.

All personal information you provide must be true, complete, and accurate. Notify us of any changes.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate our services:

  • IP address
  • Browser and device characteristics
  • Operating system
  • Language preferences
  • Referring URLs
  • Device name
  • Country and location
  • Information about how and when you use our services
  • Other technical information

This information helps us maintain service security and operation, and for internal analytics and reporting.

Log and Usage Data: Our servers automatically collect service-related, diagnostic, usage, and performance information including IP address, device information, browser type and settings, activity in the services (date/time stamps, pages viewed, files accessed, searches, features used), and device event information (system activity, error reports, hardware settings).

Information Collected From Other Sources

We may obtain information about you from other sources to enhance marketing and service delivery, including public databases, joint marketing partners, affiliate programs, data providers, and third parties.

2. How Do We Process Your Information?

We process your personal information for various reasons depending on how you interact with our services:

  • Account Creation and Management: We process information to enable you to create and log into your account and maintain its functionality.
  • Deliver and Facilitate Services: We process information to provide the services you request.
  • Respond to User Inquiries and Support: We process information to respond to your inquiries and resolve any issues with requested services.
  • Send Administrative Information: We send details about our products and services, changes to our terms and policies, and similar information.
  • Fulfill and Manage Orders: We process information to fulfill and manage your orders, payments, returns, and exchanges.
  • Request Feedback: We process information to request feedback and contact you about your use of our services.
  • Marketing and Promotional Communications: We process personal information for marketing purposes in accordance with your preferences. You can opt out of marketing emails at any time.
  • Protect Our Services: We process information as part of efforts to keep our services safe and secure, including fraud monitoring and prevention.
  • Identify Usage Trends: We analyze how you use our services to better understand usage patterns and improve our offerings.
  • Determine Marketing Effectiveness: We process information to understand which marketing and promotional campaigns are most relevant to you.
  • Save or Protect Vital Interests: We may process information when necessary to save or protect vital interests, such as preventing harm.

3. What Legal Bases Do We Rely On to Process Your Information?

We only process personal information when we have a valid legal basis under applicable law.

For EU and UK Users

Under the General Data Protection Regulation (GDPR) and UK GDPR, we rely on the following legal bases:

  • Consent: We may process information if you have given us permission. You can withdraw consent at any time.
  • Performance of a Contract: We process information when necessary to fulfill our contractual obligations to you, including providing our services or at your request before entering into a contract.
  • Legitimate Interests: We may process information when reasonably necessary to achieve our legitimate business interests, provided these don't outweigh your interests and fundamental rights.
  • Legal Obligations: We process information where necessary for legal compliance, such as cooperating with law enforcement, exercising or defending legal rights, or providing evidence in litigation.
  • Vital Interests: We may process information where necessary to protect your or a third party's vital interests.

For Canadian Users

We may process information if you have given us specific permission (express consent) or in situations where permission can be inferred (implied consent). You can withdraw consent at any time.

4. When and With Whom Do We Share Your Personal Information?

We may share personal information in the following situations:

  • Business Transfers: We may share or transfer information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
  • Affiliates: We may share information with our affiliates. We require these affiliates to honor this privacy notice.
  • Business Partners: We may share information with business partners to offer you certain products, services, or promotions.

5. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

6. How Long Do We Keep Your Information?

We keep personal information only as long as necessary to fulfill the purposes in this privacy notice unless a longer retention period is required by law (such as tax, accounting, or other legal requirements).

No purpose in this notice requires us to keep personal information for longer than twenty-four (24) months past termination of your account.

When we no longer have a legitimate business need to process your information, we will either delete it, anonymize it, or if deletion isn't possible (for example, in backup archives), securely store and isolate it from further processing until deletion becomes possible.

7. How Do We Keep Your Information Safe?

We implement appropriate and reasonable technical and organizational security measures designed to protect personal information.

However, despite our safeguards and efforts, no electronic transmission over the Internet or information storage technology can be guaranteed 100% secure. We cannot promise that hackers, cybercriminals, or other unauthorized third parties won't be able to defeat our security and improperly collect, access, steal, or modify your information.

Although we do our best to protect personal information, transmission to and from our services is at your own risk. Only access the services within a secure environment.

8. What Are Your Privacy Rights?

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right to:

  • Request access and obtain a copy of your personal information
  • Request rectification or erasure
  • Restrict processing of your personal information
  • Request data portability (if applicable)
  • Object to processing in certain circumstances
  • Not be subject to automated decision-making

You can make such requests by contacting us at privacy@hello8.ai.

Withdrawing Your Consent

If we are relying on your consent to process personal information, you have the right to withdraw it at any time. Withdrawing consent won't affect the lawfulness of processing before withdrawal nor, where applicable law allows, processing conducted under other lawful grounds besides consent.

Opting Out of Marketing and Promotional Communications

You can unsubscribe from marketing and promotional communications at any time by:

Account Information

To review or change account information or terminate your account, log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce legal terms, and/or comply with applicable legal requirements.

9. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. We do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

10. Do California Residents Have Specific Privacy Rights?

Yes, if you are a California resident, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights Under the CCPA

  • Right to Request Deletion: You can ask for deletion of your personal information, subject to certain legal exceptions.
  • Right to Be Informed: You have a right to know whether we collect and use your personal information, the categories collected, and the purposes for which it is used.
  • Right to Non-Discrimination: We will not discriminate against you if you exercise your privacy rights.

To exercise these rights, contact us at privacy@hello8.ai.

11. Do Virginia Residents Have Specific Privacy Rights?

Yes, if you are a Virginia resident, you may be granted specific rights regarding access to and use of your personal information under the Virginia Consumer Data Protection Act (CDPA).

You have the following rights:

  • Right to be informed whether or not we are processing your personal data
  • Right to access your personal data
  • Right to correct inaccuracies in your personal data
  • Right to request deletion of your personal data
  • Right to obtain a copy of the personal data you previously shared with us
  • Right to opt out of the processing of your personal data for targeted advertising, sale, or profiling

You may contact us at privacy@hello8.ai or submit a data subject access request.

12. Do We Make Updates to This Notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated “Last updated” date and the updated version will be effective as soon as it is accessible.

If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or directly sending you a notification.

13. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at privacy@hello8.ai.

14. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it.

To request to review, update, or delete your personal information, please fill out and submit a data subject access request.